Globalstar Product Management – Technical Support

E911 Compliance

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Applicable Products: GSP-1700 and GSP-1600 handheld Globalstar phones

The FCC requirement, which Globalstar meets, is below. There is no current requirement that Mobile Satellite Services (MSS) user terminals provide automatic position location. That will probably be a feature of our next generation terminals.

There is no way with current-generation technology to deliver location information, particularly a street address, automatically from a Globalstar or any other satellite mobile phone. Accordingly, the caller must specifically describe his or her location to the Globalstar Emergency Call Center (“ECC”) operator who must then determine where to direct the call among literally hundreds of Public Safety Answering Points (a “PSAP”). The nearest PSAP then dispatches the emergency personnel to the scene. The ECC operator can be more responsive if the caller knows his or her geographic coordinates – latitude and longitude – and the ECC operator and PSAP can match the coordinates in both databases. There is a feature in the Globalstar phone which, when activated, displays on the handheld phone’s screen the approximate geographic coordinates of the most recent call.

TITLE 47–TELECOMMUNICATION

CHAPTER I–FEDERAL COMMUNICATIONS COMMISSION

PART 25_SATELLITE COMMUNICATIONS–Table of Contents

Subpart D_Technical Operations

Sec. 25.284 Emergency Call Center Service.

(a) Providers of mobile satellite service to end-user customers (part
25, subparts A-D) must provide Emergency Call Center service to the
extent that they offer real-time, two way switched voice service that is
interconnected with the public switched network and utilize an in-
network switching facility which enables the provider to reuse
frequencies and/or accomplish seamless hand-offs of subscriber calls.
Emergency Call Center personnel must determine the emergency caller’s
phone number and location and then transfer or otherwise redirect the
call to an appropriate public safety answering point. Providers of
mobile satellite services that utilize earth terminals that are not
capable of use while in motion are exempt from providing Emergency Call
Center service for such terminals.
(b) Beginning February 11, 2005, each mobile satellite service
carrier that is subject to the provisions of paragraph (a) of this
section must maintain records of all 911 calls received at its emergency
call center. Beginning October 15, 2005, and on each following October
15, mobile satellite service carriers providing service in the 1.6/2.4 GHz and
2 GHz bands must submit a report to the Commission regarding their call center
data, current as of September 30 of that year. Beginning June 30, 2006,
and on each following June 30, mobile satellite service carriers
providing service in bands other than 1.6/2.4 GHz and 2 GHz must submit
a report to the Commission regarding their call center data, current as
of May 31 of that year. These reports must include, at a minimum, the
following:
(1) The name and address of the carrier, the address of the
carrier’s emergency call center, and emergency call center contact
information;
(2) The aggregate number of calls received by the call center each
month during the relevant reporting period;
(3) An indication of how many calls received by the call center each
month during the relevant reporting period required forwarding to a
public safety answering point and how many did not require forwarding to
a public safety answering point.

Subpart E [Reserved]

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Written by Joseph Crowley

May 14, 2008 at 8:22 pm

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